Privacy Policy

Respecting Your Privacy

All Australian Plumbing is dedicated to upholding the Australian Privacy Principles for the ethical handling of Personal Information. These principles establish clear guidelines for the collection, utilization, disclosure, and storage of Personal Information obtained during our business operations. We also adhere to the Privacy Act 1988 (Commonwealth) and its amendments (the Act), as well as the Australian Privacy Principles (APPs) outlined in that legislation. The complete text of the APPs can be found on the Office of the Australian Information Commissioner’s website at:

Personal Information encompasses details such as your name, mailing or residential address, phone number, email address, and additional transaction and registration information, including your company affiliation, role, and financial data, such as credit card information, and data gathered from credit reporting agencies.

Our commitment to safeguarding your personal information is of paramount importance. We have established policies and procedures to ensure that all personal information, regardless of its origin, is handled with sensitivity, securely, and in compliance with the APPs.


This Privacy Policy outlines:

  1. The types of personal information collected and stored.
  2. How information is collected and utilized.
  3. Consequences of not providing required information.
  4. How to request access to your personal information held by us.

All Australian Plumbing reserves the right to periodically review and amend this Privacy Policy as needed. Any revisions or replacements of the Privacy Policy will be published on our website.


Collection of Your Personal Information

We exclusively collect personal information that is pertinent to our business relationship with you to provide our services and products. We may collect your personal information from various sources, including:

  • Directly from you, through methods such as telephone, email, or facsimile.
  • When you register on our website.
  • When you place an order or request services from us.
  • When you access and engage with our website.
  • From other sources, including third parties such as credit reporting agencies.
  • Through any correspondence we receive from you.

Is Your Personal Information Secure?

Whenever you submit personal information, we employ state-of-the-art techniques and processes adhering to current industry standards to ensure the security and confidentiality of your personal data. We also take measures to destroy or permanently de-identify personal information when it is no longer required.

Use and Disclosure of Personal Information

By providing your personal information to us, you acknowledge and consent to its use and disclosure for the following purposes:

  • Providing our services and products to you, in accordance with our Terms and Conditions and any agreements.
  • Engaging third-party service providers to assist in improving our services, products, and marketing efforts.
  • Fulfilling regulatory reporting and legal obligations, including sharing information with regulatory bodies, law enforcement agencies, and for fraud prevention.
  • Sharing necessary information with sellers or suppliers to perform our services for you.
  • Identity verification, including credit checks.
  • Managing our services, products, and systems, including account administration.
  • Staff training and development for improved service delivery.
  • Contacting you.
  • Succession and assignment purposes.

What Happens If You Choose Not to Disclose Personal Information?

You are under no obligation to provide any personal information requested by us. However, withholding personal information may result in our inability to offer products and services dependent on the collection of such information.

Removing Your Personal Information

You can request the removal and deletion of your stored personal information at any time by contacting us in writing.

Providing Personal Information About Another Person

If you provide personal information about another person, you confirm that you are authorized to do so and that you will inform that person about our identity, how we use and disclose their information, and how they can access it.

Linked Sites

Our website may contain links to websites owned or operated by other parties. We advise you to inquire about the privacy policies of these entities, as we are not responsible for their information or privacy practices.

How to Access Your Personal Information

You can request access to your personal information that we hold by submitting a written request. We will provide access in compliance with the Act and APPs, with exceptions as allowed by these regulations. If access is denied, we will provide written reasons for the refusal.

How to Contact Us

If you have any privacy-related questions, please contact us at 1300 859 383 or visit our website at For more information about privacy law, please visit